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3 Human Skills to Engage and Retain Your Most Valuable Team Members 

 June 22, 2024

Written by Yemisi Iyilade, Project Management Consultant, Leadership Coach, Scientist & Innovation Expert.

As a leader, attracting and keeping your most valuable employee is crucial to the success of your business. There are human skills to engage and retain your most valuable employee, however, value is not an inherent property of your team member rather it exists in the mind of the leader.

Your direct report is valuable because they are exactly what you need, and changing them to fit a mold will only hinder their potential. Instead, sharing your expectations and outcomes with them while welcoming their ideas is the best approach.

A vibrant office space with a clear career path, supportive leadership, and opportunities for growth. A positive and inclusive work environment with open communication and recognition of achievements

Compassion, humility, and patience are three valuable skills that every leader should possess. Achieving business goals and success outcomes come from a collective input, and the best leaders rely on intuition. It’s essential to do what is right and act accordingly.

As a leader, you must learn to put yourself in your employee’s shoes and understand their perspective. This approach will help you build a strong relationship with your employees and create a positive work culture that fosters growth and productivity.

In this article, we will discuss three human skills that every leader should possess to attract and keep their most valuable employee.

We will explore how compassion, humility, and patience can help you build a strong relationship with your team members and create a positive work culture that fosters growth and productivity. By the end of this article, you will have a better understanding of how to be a successful leader and attract and keep your most valuable employee.

Understanding Employee Value

To attract and keep your most valuable employee, you need to understand what employee value is. Employee value is the sum of the unique benefits an employee receives in return for their skills, capabilities, attitude, and experience they bring to a company or organization.

It includes typical components like salary, benefits, rewards, and work-life balance. But it encompasses much more, such as alignment with the company’s mission and culture, opportunities for growth, and a sense of purpose.

As a leader, it’s important to understand that the value of an employee is not an inherent property of the team member or direct report. Instead, it exists in the mind of the leader. You see value in your direct report because they are exactly what you need.

This is what attracted you to them in the first place, so why try to change them? Instead, share with them your expectations and the outcomes you’re looking for, and welcome their ideas.

To understand employee value, you need to recognize that it is not a one-size-fits-all concept. Different employees have different needs and motivations. Some may value flexibility and work-life balance, while others may prioritize career growth and professional development.

Therefore, it’s important to tailor your approach to each employee and understand what drives them.

One effective way to understand employee value is to conduct regular check-ins and performance reviews. This allows you to have open and honest conversations with your employees about their goals, aspirations, and challenges. It also provides an opportunity for you to give feedback and recognize their accomplishments.

In summary, understanding employee value is crucial to attracting and keeping your most valuable employee. It involves recognizing that employee value is not a one-size-fits-all concept and tailoring your approach to each employee.

By doing so, you can create a work environment that fosters growth, development, and a sense of purpose for your employees.

Effective Leadership Qualities

A group of diverse individuals working together, showing respect and cooperation. A leader guiding and inspiring their team towards success

To attract and keep your most valuable employee, you need to cultivate effective leadership qualities. These qualities include:

Compassion

As a leader, you need to show compassion towards your employees. This means being understanding of their needs, concerns, and challenges. When you show compassion, you create a positive work environment where employees feel valued and appreciated. This, in turn, leads to higher levels of job satisfaction and productivity.

Humility

Humility is an essential quality for high performance teams and effective leaders.. It means recognizing that you don’t have all the answers and being willing to listen to your employees. When you show humility, you create a culture of openness and collaboration. This, in turn, leads to better communication and more effective problem-solving.

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Patience

Patience is another essential quality for effective leadership. It means being willing to take the time to listen to your employees and work with them to find solutions. When you show patience, you create a culture of respect and understanding. This, in turn, leads to higher levels of trust and loyalty.

In summary, effective leadership requires compassion, humility, and patience. By cultivating these qualities, you can create a positive work environment where employees feel valued and appreciated. This, in turn, leads to higher levels of job satisfaction and productivity.

Key Human Skills

As a leader, there are three key human skills that you need to attract and keep your most valuable employees: compassion, humility, and patience. These skills are essential for creating a positive work environment and building strong relationships with your team members.

Compassion in Leadership

Compassion is the ability to understand and empathize with others. As a leader, it’s important to show compassion towards your team members, especially during difficult times. By showing that you care about their well-being, you can build trust and loyalty, which can lead to increased productivity and job satisfaction.

To demonstrate compassion in your leadership, try to listen actively to your team members, and show that you understand their concerns. You can also offer support and guidance when needed, and show appreciation for their hard work and contributions.

The Role of Humility

Humility is the ability to recognize your own limitations and weaknesses. As a leader, it’s important to be humble and open to feedback from your team members. By acknowledging your mistakes and taking responsibility for them, you can build trust and respect with your team.

To practice humility in your leadership, try to be open to new ideas and perspectives, and encourage your team members to share their thoughts and opinions. You can also lead by example, by admitting when you don’t know something and seeking guidance from others.

The Importance of Patience

Patience is the ability to remain calm and composed in the face of challenges and obstacles. As a leader, it’s important to be patient with your team members, especially when they are struggling or making mistakes. By showing patience, you can build trust and confidence, and help your team members learn and grow.

To practice patience in your leadership, try to remain calm and composed when dealing with difficult situations. You can also offer support and guidance to your team members, and help them develop the skills and knowledge they need to succeed. Remember that building a successful team takes time and effort, and that patience is key to achieving your goals.

Setting Expectations and Outcomes

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As a leader, setting clear expectations and outcomes is crucial to attracting and keeping your most valuable employee. When you see value in your direct report, it’s because they are exactly what you need. Instead of trying to change them, the best approach is to share with them what your expectations and outcomes are, and welcome their ideas.

To set expectations and outcomes effectively, it’s important to be specific and measurable. This means defining the goals and objectives clearly and outlining what success looks like. Use tables or lists to break down the details and make them easy to understand.

It’s also important to communicate these expectations and outcomes regularly. Don’t assume that your direct reports know what is expected of them. Regular check-ins and feedback sessions can help ensure that everyone is on the same page and working towards the same goals.

Remember, achieving your business goals and success outcomes comes from a collective input. The best leaders rely on intuition, compassion, humility, and patience to get the best out of their team. It’s always about how you act, and doing what is right for your team and your business.

Encouraging Employee Input

Employees gathered around a table, sharing ideas and collaborating. A manager listens attentively, nodding in agreement. A whiteboard displays key points

One of the most effective ways to attract and retain your most valuable employee is to encourage their input. When employees feel valued and heard, they are more likely to contribute their unique perspectives and ideas. This leads to better problem-solving, increased creativity, and a stronger sense of commitment and loyalty.

To encourage employee input, start by embracing open communication. Make it clear that you welcome feedback and ideas from your team members. Create a safe space where they feel comfortable sharing their thoughts and opinions. Listen actively and respond thoughtfully to their input. This shows that you value their contributions and are committed to working together to achieve success.

Another way to encourage employee input is to set clear expectations and outcomes. Share with your team members what you are looking for and what success looks like. This gives them a framework for their contributions and helps them understand how their input fits into the larger picture. Encourage them to share their ideas and suggestions for achieving these outcomes.

Reach Out for a Maxwell DISC Assessment

A DISC assessment empowers you to gain insights into your own behavior and that of others. Uncover the unique qualities of each team member, grasp the strengths inherent in each personality style, and access effective communication strategies for project collaboration.

Finally, be open to new ideas and perspectives. Your team members bring unique experiences and backgrounds to the table, and their ideas can help you achieve success in new and innovative ways. Embrace diversity of thought and encourage your team members to challenge assumptions and think outside the box.

By encouraging employee input, you can unlock the power of your team and achieve success together. As a leader, it’s important to learn compassion, humility, and patience, and to rely on intuition to achieve your business goals. Always strive to do what is right and act in the best interest of your team and your organization.

Intuition and Decision Making

As a leader, you may find yourself in situations where you have to make quick decisions. In such cases, relying on your intuition can be helpful. Intuition is the ability to understand something instinctively, without the need for conscious reasoning. When you rely on your intuition, you can make decisions quickly and with confidence.

However, it’s important to note that intuition should not be the only factor you consider when making decisions. You should also consider the facts, data, and other information available to you. By combining your intuition with other information, you can make well-informed decisions that are more likely to lead to positive outcomes.

To develop your intuition, you should practice paying attention to your inner voice. This can involve taking time to reflect on your thoughts and feelings, meditating, or simply being more mindful in your daily life. By doing so, you can become more aware of your intuition and learn to trust it when making decisions.

It’s also important to note that intuition can be influenced by biases and other factors. To minimize the impact of these factors, you should strive to remain open-minded and objective when making decisions. This can involve seeking out diverse perspectives and opinions, and being willing to change your mind if new information becomes available.

In summary, intuition can be a valuable tool for leaders when making decisions. By developing your intuition and combining it with other information, you can make well-informed decisions that are more likely to lead to positive outcomes.

Ethical Leadership and Fairness

A group of three interconnected gears symbolizing ethical leadership, fairness, and employee value

As a leader, ethical behavior is essential in creating a positive work environment. Ethical leadership is about doing the right thing, even when it’s not the easiest or most profitable decision. It’s about treating your employees fairly and with respect, and setting the tone for the company culture.

One way to ensure ethical behavior is by being transparent with your employees. Share your expectations and goals openly, and be clear about what is expected of them. This helps build trust and fosters an environment of open communication.

Another way to promote ethical behavior is by treating everyone fairly. This means avoiding favoritism and not playing favorites. When leaders treat employees fairly, it fosters a sense of trust and respect, and helps create a positive work environment.

Finally, ethical leadership requires a focus on doing what is right, even when it’s difficult. This can mean making tough decisions that may not be popular, but are necessary for the good of the company and its employees.

In conclusion, ethical leadership and fairness are essential for creating a positive work environment. As a leader, it’s important to be transparent, treat everyone fairly, and do what is right even when it’s difficult. By doing so, you can attract and retain your most valuable employees, and create a culture of trust and respect.

Fostering Collective Success

As a leader, you understand that achieving business goals and success outcomes come from a collective input. You rely on your team members to help you achieve these goals, and it’s important to foster an environment that supports collective success.

One way to do this is by creating a culture of collaboration. Encourage your team members to share their ideas and perspectives openly, and create opportunities for them to work together on projects. This will help to break down silos and increase cross-functional collaboration.

Another way to foster collective success is by recognizing and celebrating individual and team achievements. When someone on your team accomplishes something significant, take the time to acknowledge their hard work and contribution. This will not only boost their morale but also inspire others to strive for excellence.

Finally, it’s important to provide your team members with the tools and resources they need to succeed. This includes not only physical resources like technology and equipment but also training and development opportunities. By investing in your team members’ growth and development, you’re not only helping them to succeed but also setting your team up for success in the long term.

In summary, fostering collective success requires creating a culture of collaboration, recognizing individual and team achievements, and providing your team members with the tools and resources they need to succeed. By doing so, you’ll be able to create a high-performing team that is capable of achieving your business goals and success outcomes.

Frequently Asked Questions

A vibrant office with a "Frequently Asked Questions" board. Three key skills highlighted: communication, leadership, and adaptability. The focus is on attracting and retaining valuable employees

How can leaders demonstrate compassion, humility, and patience in the workplace?

As a leader, it is important to demonstrate compassion, humility, and patience in the workplace. This can be achieved by actively listening to your team members, valuing their opinions, and providing support when needed. By showing empathy and understanding, you can create a positive work environment that fosters collaboration and productivity.

What are the key components of an effective Employee Value Proposition?

An Employee Value Proposition (EVP) is a statement that outlines the unique benefits that employees will receive if they decide to join your company. The key components of an effective EVP include a clear description of your company’s values, culture, and mission, as well as the benefits and opportunities that employees can expect to receive.

An effective EVP should be tailored to the needs and interests of your target audience, and should be communicated clearly and consistently across all channels.

How can a company’s Employee Value Proposition attract and retain top talent?

A strong Employee Value Proposition can help to attract and retain top talent by communicating the unique benefits and opportunities that your company offers.

By highlighting your company’s culture, values, and mission, you can create a compelling narrative that resonates with potential employees. Additionally, by offering competitive compensation, benefits, and opportunities for growth and development, you can create a work environment that attracts and retains the best talent.

In what ways can leaders communicate their expectations and desired outcomes to employees?

Leaders can communicate their expectations and desired outcomes to employees by setting clear goals, providing regular feedback, and fostering open communication.

By setting expectations and providing feedback, leaders can help to ensure that employees understand their role in achieving the company’s goals, and can provide guidance and support when needed. Additionally, by fostering open communication, leaders can create a culture of transparency and collaboration that encourages employees to share their ideas and feedback.

What role does intuition play in leadership and decision-making?

Intuition can play an important role in leadership and decision-making by providing insights and perspectives that may not be immediately apparent through data or analysis.

While data and analysis are important tools for making informed decisions, intuition can help leaders to identify patterns, anticipate trends, and make strategic decisions that align with the company’s goals and values.

How can a leader ensure that employees feel respected and valued?

Leaders can ensure that employees feel respected and valued by providing a supportive work environment that fosters collaboration, communication, and feedback.

By actively listening to employees and valuing their opinions, leaders can create a culture of respect and trust that encourages employees to share their ideas and feedback. Additionally, by providing opportunities for growth and development, leaders can help employees to feel valued and invested in the company’s success.

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Yemisi Iyilade


Yemisi Iyilade is a Project Management Professional, PMP and Maxwell Leadership Coach and Trainer. She has worked in the environmental, nonprofit, and technology industries, developing new products and services, providing leadership, and facilitating meaningful engagement with stakeholders. Yemisi is driven by a mission to empower young people, women, and immigrant professionals through content delivery, coaching and training. She believes that if given the right tools and tactics, any motivated person can gain the awareness and grit needed to create better opportunities.

Yemisi 

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