The Business Process Manager: Why Every Organization Needs Them 

 January 4, 2023

Written by Yemisi Iyilade, Project Management Consultant, Scientist & Innovation Expert.

Business process management (BPM) is an essential tool for optimizing any organization’s processes and operations. A business process manager is the key to driving these improvements, as they are responsible for staying up-to-date with the most efficient and effective methods for managing a business’s processes.

In this blog, we will explore what a business process manager does, why every organization needs their expertise, and how utilizing business process management can make all the difference in your team’s productivity.

Who is a Business Process Manager & What Do They Do?

Businesses rely on efficient and effective processes to run smoothly, unfortunately, many businesses do not have a process manager, which can lead to inefficiencies and communication breakdowns.

A business process manager is a solution to so many process problems. They work with teams to develop process models, measure process performance, and recommend solutions for improvement.

By improving process efficiency and effectiveness, businesses can run smoother and project teams can achieve their goals more efficiently.

What Does a Business Process Manager Do?

A business process manager is responsible for managing existing processes within an organization to ensure that each task is completed efficiently and effectively.

Their responsibilities include analyzing current procedures, identifying areas of improvement, suggesting new strategies, and working with different stakeholders to ensure that changes are implemented correctly.

Additionally, they may design new processes entirely or collaborate with other departments to create systems that foster better collaboration between teams.

Ultimately they are responsible for ensuring that all operations are running smoothly, from production to delivery. And for a business to stay ahead of its competition, its business process managers must remain informed on industry trends so that their organization remains at the forefront.

Why Does Your Organization Need Them and What you need to Know?

The role of a business process manager has become more important than ever before. With the rise of digital technologies, there is now an increased demand for more efficient ways of managing business operations.

Hence any forward-thinking organization needs a process manager to manage existing processes and also create new ones as policies change.

BPM provides organizations with an effective way to streamline their processes and improve their efficiency. It also helps teams stay organized by providing them with clear guidelines on how tasks should be completed and what resources are available to them during each stage of the project.

When looking for someone to take on this role, some of the attributes to look out for are a person with excellent problem-solving skills as well as an in-depth knowledge of all aspects of management processes including resource allocation, budgeting, workforce planning, change management, etc.

They must have strong organizational skills so as to coordinate efficiently all the tasks related to managing the business operations smoothly and across departments or teams within the organization.

In addition, they must be able to effectively collaborate with stakeholders because this is what will ultimately lead to increased productivity.

How Can Business Process Management Help?

Business process management plays an integral role in any organization’s success. By utilizing BPM, organizations can reduce costs associated with workflow management while increasing accuracy and improving customer satisfaction levels at the same time.

Additionally, it can help organizations become more agile by providing them with the tools needed to quickly adapt to changing market conditions or customer demands without compromising on quality or service delivery timeframes.

This ensures that businesses remain competitive in their respective markets while continuing to offer top-notch customer experiences throughout the entire product life cycle.

Final Thoughts

Business process management (BPM) is essential for any organization looking to maximize its efficiency and effectiveness while minimizing costs associated with workflow management in today’s digital world.

A business process manager has the expertise necessary to manage existing processes within an organization as well as develop new strategies that optimize performance across all departments involved in each project lifecycle stage.

Utilizing BPM can provide organizations with improved customer satisfaction levels while helping them remain competitive in their respective markets—allowing organizations of all sizes and industries alike to realize their full potential through optimized processes and increased productivity overall.


What does a process manager do and how can I succeed as one?

A process manager is adept at business management, business process monitoring and data gathering to evaluate processes for improvement. They also guide business teams through formalized business process development projects from design to implementation.

Their deep understanding of business processes coupled with their project management expertise makes a process manager, an essential resource for any successful business.

As a process manager, your main task will be to identify business processes and set up business process monitoring systems that help to control and optimize business performance. And to do this you must learn and understand the business domain and technical details, you will also need to assess and manage risk.

Utilizing your understanding of business process standards, governance structures, and key performance indicators you will be expected to develop plans that cover the requirements of business operations such as defining objectives and solutions to operational issues.

Overall you must ensure that all business operations are in compliance with company procedures while adhering to organizational goals.

A business process manager is the driving force behind a successful and efficient organization. From overseeing operations to ensuring consistency in processes, they are key players in making sure businesses run smoothly.

What are process management skills?

Process management skills are essential for any successful business process manager. Some of the skills you need to have include communication and problem-solving skills, necessary for efficiently guiding a team through the processes of a project. You need to build relationships with stakeholders, develop clear communication plans and motivate team members.

Also, having the ability to manage multiple departments, often with conflicting interests, is a necessity to succeed in process management. This makes it especially important to be able to clear communication pathways and create solutions that satisfy all parties involved.

By honing communication and problem-solving skills, it is possible to address the specific needs of different departments within an organization and ensure alignment throughout the entire lifecycle which is essentially your goal as a process manager.

What makes a good process manager?

Being a good process manager is so much more than just understanding big-picture business processes – it’s about taking the time to evaluate and analyze each step, looking for areas of improvement, and finding ways to automate processes.

It’s also important to have an understanding of systems and data structures that connect different components within an organization.

Having the skills and capabilities necessary to analyze big-picture processes in detail, identify redundancies, and create integration paths are fundamental for a successful process manager. Moreover, having keen problem-solving skills or a knack for combining technical knowledge with good customer service can help ensure efficient, accurate outcomes.

What sets a great process manager apart from others is their ability to think both big and not miss the small details that must be managed in order to successfully improve processes.

Is Process Manager a good career?

Being a Process Manager is an incredibly rewarding career! They play a vital role in continuous improvement, as they are tasked with the continuous assessment and support of business processes.

They are responsible for creating process documentation, setting up process governance measures, and executing process improvement initiatives. Additionally, they often create business process mapping to define how active processes can be better improved or maintained.

If you are a people person, working as a process manager, you will enjoy working with diverse teams at all levels of the organization – from communicating with entry-level employees to understanding high-level executives’ objectives.

With all the complexity that comes with this job title, it’s easy to see why someone would find themselves dedicated to being a Process Manager during their career. I think it’s truly a fulfilling job for anyone passionate about innovation and adding value to others.

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Yemisi Iyilade

Yemisi Iyilade is a Project Management Professional, PMP and Maxwell Leadership Coach and Trainer. She has worked in the environmental, nonprofit, and technology industries, developing new products and services, providing leadership, and facilitating meaningful engagement with stakeholders. Yemisi is driven by a mission to empower young people, women, and immigrant professionals through content delivery, coaching and training. She believes that if given the right tools and tactics, any motivated person can gain the awareness and grit needed to create better opportunities.


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